REVIEW MANAGEMENT IN ROCKHAMPTON
More 5-star reviews. Fast responses. A reputation that sells for you before you even answer the phone.
THE PROBLEM
WHAT MOST ROCKHAMPTON BUSINESSES ARE DEALING WITH.
When someone in Rockhampton Googles your business name, the first thing they see — before your website, before your socials — is your Google rating and your most recent review. A 4.2 with five reviews from 2021 and no responses makes you look like a business that does not care. Meanwhile your competitor with 80 reviews and a 4.8 is answering every single one. Reviews are the new word of mouth and most small businesses are letting them stack up ignored or not generating them at all.
WHY IT MATTERS
WHY FIXING THIS MOVES THE NUMBERS.
- 0188% of consumers trust online reviews as much as personal recommendations — your Google rating is your word of mouth.
- 02Responding to reviews (especially negative ones) is one of the biggest trust signals for new customers on the fence.
- 03A consistent stream of fresh reviews is a ranking signal that helps push you into the Google Map Pack.
- 04Ignoring a bad review looks worse than the review itself — a calm, professional response flips the script.
- 05Businesses that actively request reviews from happy customers generate 3 to 4 times more reviews than those that wait.
WHAT YOU GET
WHAT'S INCLUDED.
HOW IT WORKS
THE PROCESS.
REPUTATION AUDIT
I review every existing review and response across all platforms. You see exactly where you stand and what first-time Googlers are reading.
VOICE GUIDE
I spend 15 minutes learning how you speak — formal, casual, first name vs sir/ma'am. Every response I write will sound exactly like you wrote it.
CATCH UP
Any unanswered existing reviews get responses drafted and posted in week one. We clear the backlog before starting the ongoing cycle.
REVIEW GENERATION
Monthly campaign to your recent customers requesting a review. Simple, compliant, no fake reviews — just making it easy for happy customers to say so.
ONGOING MONITORING
Every new review responded to within 24 hours. Monthly report on rating movement and review volume. Alerts sent the moment a negative review lands.
STARTER TIER
FROM $99/MO
Month-to-month, no lock-in contracts. See the full pricing breakdown and compare tiers on the main pricing section.
WHY WORK WITH ME
WHAT MAKES THIS DIFFERENT.
- Every response written to sound like you — not a corporate template
- Negative reviews handled calmly and professionally — I defuse, not inflame
- Covers Google, Facebook and other relevant platforms in one flat fee
- Real review generation (from real customers) — no fake reviews, no risk
- You see every response before it posts if you want oversight, or set-and-forget if you trust the voice guide
FURTHER READING
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FREQUENTLY ASKED
QUESTIONS I GET ASKED.
Do you post fake reviews?
No. Fake reviews are against Google's terms, easy to spot and can get your profile removed entirely. Michael Evans Media only generates reviews from real customers through legitimate outreach. The goal is volume from genuine happy customers — and every business has more of those than their review count suggests.
What do you do with a bad review?
Respond quickly, professionally and in your voice — acknowledging the concern without being defensive, offering to resolve it offline. This approach consistently turns one-star reviewers into returning customers and shows every other reader that you take your service seriously. Ignoring it is always the worse option.
Can you get a bad review removed?
Only if it genuinely violates Google's policies (spam, fake, off-topic, offensive content). I flag and report those — Google removes a reasonable percentage. For legitimate negative reviews, the right response is the only lever available, and a well-handled response often does more good than the original review does harm.
How many reviews can I expect to generate per month?
Depends on your monthly customer volume. Most Rockhampton businesses with 20 or more customers a month see 5 to 15 new reviews per month once a proper request process is running. Even at 4 or 5 a month, your rating starts climbing noticeably within 90 days.
Does review management affect my Google ranking?
Yes. Review frequency, recency, rating and whether the business responds are all factors in local Google ranking — particularly for the Map Pack. Combined with a fully optimised Google Business Profile, consistent review generation is one of the most effective low-cost local SEO moves available.
What other platforms do you monitor?
Google is the priority for most Rockhampton businesses, but I also cover Facebook, TripAdvisor (for hospitality), ProductReview.com.au (for retail) and any other platform relevant to your industry. All managed under the same monthly fee.
READY TO GET STARTED?
LET'S TALK REVIEW MANAGEMENT.
Free 30-minute strategy call. I only take on a handful of new clients a month so I can do the work properly — get in quick if you want a spot.
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