REVIEW MANAGEMENT IN ROCKHAMPTON
More 5-star reviews. Fast responses. A reputation that sells for you before you even answer the phone.
FROM REAL WORK
89 REVIEWS, NONE ANSWERED.
When new owners took over Tano’s Italian Fresh Food in Berserker, the Google listing had 89 reviews and not one had a reply. Every review got a reply (except the previous owner’s own), and review cards and table tents with a QR code went onto the counter and tables.
The table tap page adds a Google review link and a private feedback form that goes straight to the owners, so an unhappy customer has somewhere to go besides a one-star review.
THE PROBLEM
WHAT MANY ROCKHAMPTON BUSINESSES ARE DEALING WITH.
When someone in Rockhampton Googles your business name, the first thing they see (before your website, before your socials) is your Google rating and your most recent review. A 4.2 with five reviews from 2021 and no responses makes you look like a business that does not care. Meanwhile your competitor with 80 reviews and a 4.8 is answering every single one. Reviews are the new word of mouth and most small businesses are letting them stack up ignored or not generating them at all.
WHY IT MATTERS
WHY FIXING THIS MATTERS.
- 01Plenty of people trust online reviews almost as much as a personal recommendation. Your Google rating is your word of mouth.
- 02Responding to reviews (especially negative ones) is one of the biggest trust signals for new customers on the fence.
- 03A consistent stream of fresh reviews is a ranking signal that helps push you into the Google Map Pack.
- 04Ignoring a bad review looks worse than the review itself. A calm, professional response flips the script.
- 05Businesses that actively ask happy customers for reviews get more of them than those that wait.
WHAT YOU GET
WHAT'S INCLUDED.
HOW IT WORKS
THE PROCESS.
REPUTATION AUDIT
I review every existing review and response across all platforms. You see exactly where you stand and what first-time Googlers are reading.
VOICE GUIDE
I spend 15 minutes learning how you speak: formal, casual, first name vs sir/ma'am. Every response I write will sound exactly like you wrote it.
CATCH UP
Any unanswered existing reviews get responses drafted and posted in week one. We clear the backlog before starting the ongoing cycle.
REVIEW GENERATION
Monthly campaign to your recent customers requesting a review. Simple, compliant, no fake reviews, just making it easy for happy customers to say so.
ONGOING MONITORING
I aim to respond to every new review within 24 hours. Monthly report on rating movement and review volume. Alerts sent the moment a negative review lands.
MONTHLY ADD-ON
FROM $99/MO
Monthly marketing support. Compare the published plans, with 30 days’ written cancellation notice under the terms. Advertising spend and any additional costs are agreed separately.
WHY WORK WITH ME
WHAT MAKES THIS DIFFERENT.
- Every response written to sound like you, not a corporate template
- My own Google profile has 23 reviews at a 5.0 average (checked 4 October 2026)
- Negative reviews handled calmly and professionally. I defuse, not inflame
- Covers Google, Facebook and other relevant platforms in one flat fee
- Real review generation (from real customers): no fake reviews, no risk
- You see every response before it posts if you want oversight, or set-and-forget if you trust the voice guide
FURTHER READING
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FREQUENTLY ASKED
QUESTIONS I GET ASKED.
Do you post fake reviews?
No. Fake reviews are against Google's terms, easy to spot and can get your profile removed entirely. Michael Evans Media only generates reviews from real customers through legitimate outreach. The goal is volume from genuine happy customers, and every business has more of those than their review count suggests.
What do you do with a bad review?
Respond quickly, professionally and in your voice, acknowledging the concern without being defensive, offering to resolve it offline. This approach can turn unhappy reviewers into returning customers and shows every other reader that you take your service seriously. Ignoring it is always the worse option.
Can you get a bad review removed?
Only if it genuinely violates Google's policies (spam, fake, off-topic, offensive content). I flag and report those. Google makes the call and there is no guarantee. For legitimate negative reviews, the right response is the only lever available, and a well-handled response often does more good than the original review does harm.
How many reviews can I expect to generate per month?
It depends on your customer volume and how easy you make it for people to leave one. A proper request process gets more reviews than waiting, but I will not promise a number.
Does review management affect my Google ranking?
Yes. Review frequency, recency, rating and whether the business responds are all factors in local Google ranking, particularly for the Map Pack. Combined with a fully optimised Google Business Profile, consistent review generation is one of the most effective low-cost local SEO moves available.
What other platforms do you monitor?
Google is the priority for most Rockhampton businesses, but I also cover Facebook, TripAdvisor (for hospitality), ProductReview.com.au (for retail) and any other platform relevant to your industry. All managed under the same monthly fee.
READY TO GET STARTED?
LET'S TALK REVIEW MANAGEMENT.
Free 30-minute strategy call. I'm a one-person business, so I take on a limited number of new clients at a time to do the work properly.
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